You’ve just reached the checkout at the store and the gal behind the conveyor belt has already mindlessly slid 10 items past the scanner and then she turns to you and says, “Did you find everything alright?”
I hate that question.
I’M AT THE CHECKOUT! Which means that if I hadn’t found what I was looking for then I would have left – without buying anything! Or if I had more than one thing to purchase then I would have already enquired about the item I couldn’t locate to some stock boy or other employee or resigned myself to the fact that they don’t carry that product.
Maybe if they asked BEFORE they started ringing me up, then I’d believe it was more of a genuine question/concern. What are they going to do if I say; “No, I couldn’t find the right brand of heavy flow tampons.” Are they going to stop ringing me up and guide me back to the aisle and help me search, despite the lineup of 8 customers behind me? Are they going to send out a stock boy to find them? Do they write it down and have a meeting after closing to discuss how they can better organize the tampon section?
I don’t think so!
Now I realize that it’s one of those questions that’s not really a question. It’s really just a social nicety – a greeting – like when someone at the office says, “Hi. How are you?” They don’t really care. They don’t want you to launch into an itemized listing of what’s going wrong or right in your life. They just want you to say “good” so they can move along and get their coffee. I get that. But it still irritates me to no end. And I’m writing about it in the hopes that the shoddy logic of it will irritate you as well and perhaps together, we can bring about some change in this world and make that idiotic phrase obsolete in the retail environment.
Who’s with me??
I’m thinking of having some buttons made up.